Telephone: 0344 576 1576


Terms & Conditions

This website is owned and operated by On Medical, whose registered office is at:
On Medical
52 Heaton Road

(“On Medical.”). Your use of this website is subject to the following terms and conditions. If you do not agree to these conditions, you must not use this website.

Whilst On Medical have taken every reasonable precaution and care in compiling this website, this website is provided on an “as is” basis. Neither On Medical nor any contributor to the website makes any representation or warranties of any kind (express or implied) with respect to the contents or operation of this website including, but not limited to, all documents and graphics posted on this website, and any such representations and warranties are hereby excluded. Neither does On Medical nor its contributors warrant that use of this website will be uninterrupted or error free.

Your use of this website and the materials contained in it are done so entirely at your own risk. On Medical does not accept any liability for losses or damages, whether direct or indirect, that you may suffer as a result of your use of this website including but not limited to computer service or system failure, access delays or interruption, data non-delivery or mis-delivery, computer viruses or other harmful components, breaches of security or unauthorised use of the system arising from “hacking” or otherwise.

Except in respect of death or personal injury caused by On Medical negligence, On Medical shall not be liable to you by reason of any representations, unless fraudulent, or any implied warranty, condition or other term, or any duty at common law or under any express terms contained herein, for any direct, indirect, special, incidental or consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for compensation whatsoever whether caused by the negligence of On Medical its employees or agents or otherwise, which arise out of or in connection with your use of this website.

Any typographical, clerical or other error or omission in any page posted on this website shall be subject to correction or deletion (as appropriate) without any liability on the part of On Medical.

On Medical reserves the right to make changes to this website at any time without notice and it is your responsibility to revisit this page from time to time to re-read this notice. Any revised terms shall take effect as at the date of its posting.

The content of this website and your relationship with On Medical are governed by English law and shall be subject to the exclusive jurisdiction of the English Courts.

Calls may be recorded for training and monitoring purposes.

Permission is granted only electronically to copy and/or print in hard copy portions of this website for personal non-commercial purposes. Any other use of materials on this website (including reproduction for purposes other than those noted above and modification, distribution or re-publication) is strictly prohibited.

All design, text, graphics, program code and the selection or arrangement therefore are the copyright of On Medical or its licensors.

All trade marks, brand names and company names or logos contained herein are the property of On Medical or their respective owners.


At On Medical we strive to provide a professional service to all of our clients and take all complaints about the quality of our services seriously. We will provide a speedy response and a full and fair investigation of your complaint.

If you are dissatisfied with any aspect of the service you have received please contact the Clinical Manager:

By telephone 0191 276 8205

By email

Or write to
The Clinical Manager
On Medical
52 Heaton Road
Newcastle Upon Tyne