Telephone: 0344 576 1576


Terms & Conditions

This website is owned and operated by North East Clinic, whose registered office is at:
North East Clinic
52 Heaton road

(“North East Clinic.”). Your use of this website is subject to the following terms and conditions. If you do not agree to these conditions, you must not use this website.

Whilst North East Clinic have taken every reasonable precaution and care in compiling this website, this website is provided on an “as is” basis. Neither North East Clinic nor any contributor to the website makes any representation or warranties of any kind (express or implied) with respect to the contents or operation of this website including, but not limited to, all documents and graphics posted on this website, and any such representations and warranties are hereby excluded. Neither does North East Clinic  nor its contributors warrant that use of this website will be uninterrupted or error free.

Your use of this website and the materials contained in it are done so entirely at your own risk. North East Clinic does not accept any liability for losses or damages, whether direct or indirect, that you may suffer as a result of your use of this website including but not limited to computer service or system failure, access delays or interruption, data non-delivery or mis-delivery, computer viruses or other harmful components, breaches of security or unauthorised use of the system arising from “hacking” or otherwise.

Except in respect of death or personal injury caused by North East Clinic negligence, North East Clinic shall not be liable to you by reason of any representations, unless fraudulent, or any implied warranty, condition or other term, or any duty at common law or under any express terms contained herein, for any direct, indirect, special, incidental or consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for compensation whatsoever whether caused by the negligence of North East Clinic its employees or agents or otherwise, which arise out of or in connection with your use of this website.

Any typographical, clerical or other error or omission in any page posted on this website shall be subject to correction or deletion (as appropriate) without any liability on the part of North East Clinic.

North East Clinic reserves the right to make changes to this website at any time without notice and it is your responsibility to revisit this page from time to time to re-read this notice. Any revised terms shall take effect as at the date of its posting.

The content of this website and your relationship with North East Clinic are governed by English law and shall be subject to the exclusive jurisdiction of the English Courts.

Permission is granted only electronically to copy and/or print in hard copy portions of this website for personal non-commercial purposes. Any other use of materials on this website (including reproduction for purposes other than those noted above and modification, distribution or re-publication) is strictly prohibited.

All design, text, graphics, program code and the selection or arrangement therefore are the copyright of North East Clinic or its licensors.

All trade marks, brand names and company names or logos contained herein are the property of North East Clinic or their respective owners.

Except to the extent that North East Clinic is required or permitted by law, personal information provided by you to North East Clinic will be used for the purposes connected with the consideration and/or administration of your claim.

In considering your claim, North East Clinic may disclose your personal information to a panel of solicitors which may lead to disclosure of your personal information to insurance companies for the purposes of assessing and progressing your claim and other related reasons.

North East Clinic will not disclose your personal information to any other party or for any other reason other than as set out herein without your prior consent.

If at any time you would like to know who we have provided your personal information to, or would like a copy of the personal information North East Clinic holds about you, you should send a written request for these details to North East Clinic at the address set out above. North East Clinic may charge you a statutory administration fee to comply with your request.

North East Clinic may wish from time to time to send you information about its services. If you do not wish to receive any such information, you should e-mail us at or telephone us on 0844 5761576 advising us you do not wish to receive such information.

Calls may be recorded for training and monitoring purposes.


At North East Clinic we strive to provide a professional service to all of our clients and take all complaints about the quality of our services seriously. We will provide a speedy response and a full and fair investigation of your complaint.

If you are dissatisfied with any aspect of the service you have received please contact the Clinical Manager:

By telephone 0191 2768205

By email

Or write to
The Clinical Manager
North East Clinic
52 Heaton Road
Newcastle Upon Tyne